Frequently Asked Questions (FAQs)
Welcome to the Fly Gear Store FAQs page! We’ve compiled answers to some of the most common questions our customers ask when purchasing avionics and aviation parts online. If you don’t find the answer you’re looking for, feel free to contact us!
1. What is the difference between PMA and TSO parts?
Answer:
PMA (Parts Manufacturer Approval) parts are approved by the FAA for manufacturing and use as replacement parts. TSO (Technical Standard Order) parts meet specific FAA performance standards. Both types of parts are FAA-approved, but TSO parts have more stringent performance criteria. Always ensure your parts meet your aircraft’s certification requirements.
2. How do I know which avionics system is compatible with my aircraft?
Answer:
Compatibility depends on your aircraft type, model, and existing systems. Check your aircraft’s maintenance manual and consult with an avionics technician to confirm compatibility. At Fly Gear Store, our team can also help guide you in selecting the right avionics system for your specific aircraft.
3. Do I need a Supplemental Type Certificate (STC) for avionics upgrades?
Answer:
For major modifications, such as installing new avionics or altering your cockpit layout, you may need an STC. This ensures the modification complies with FAA safety standards. Minor upgrades, like replacing individual instruments, may not require an STC. It’s always best to verify with a licensed mechanic or the FAA before making changes.
4. What payment methods do you accept?
Answer:
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers. Our website uses secure payment processing to ensure your information is protected.
5. How long will it take to receive my order?
Answer:
Shipping times vary depending on your location and the type of shipping selected. In-stock items typically ship within 1-3 business days. You can choose expedited shipping options for faster delivery. Once your order ships, you’ll receive tracking information to monitor its progress.
6. Are your parts FAA-approved?
Answer:
Yes, we only sell FAA-certified parts that meet regulatory requirements for airworthiness. Whether you’re purchasing avionics, batteries, or any other component, our parts comply with FAA standards to ensure safety and performance.
7. What is your return policy?
Answer:
We offer a 30-day return policy for unused and undamaged parts in their original packaging. If you receive a defective part, please contact us immediately for a return authorization. Customized or special-order parts may not be eligible for returns. Please review our full return policy for more details.
8. How do I know if the part I’m buying is in stock?
Answer:
Our website shows real-time inventory levels. If a part is out of stock, the product page will indicate this, and you’ll have the option to be notified when it becomes available. For urgent needs, you can contact us to check availability or find an alternative.
9. What should I do if I order the wrong part?
Answer:
If you accidentally order the wrong part, contact us as soon as possible. If your order hasn’t shipped yet, we can modify it. If it has already shipped, we’ll assist you with the return process, provided the part is eligible for return.
10. Can I track my order?
Answer:
Yes, once your order is processed and shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment and estimated delivery date.
11. How do I ensure my avionics installation is FAA-compliant?
Answer:
It’s important to have your avionics installed by a certified aviation technician. Always check that the part or system being installed has the proper FAA certification (such as PMA or TSO), and ensure that any necessary approvals or STCs are obtained before the installation.
12. Can I install avionics or parts myself?
Answer:
Certain maintenance tasks, such as installing some accessories, can be performed by aircraft owners under FAA guidelines. However, avionics installations and other significant modifications should always be carried out by an FAA-certified technician to ensure compliance with safety regulations.
13. Do you offer technical support for the products you sell?
Answer:
Yes, we provide technical support for all the products we sell. Whether you need help selecting the right part or have questions about installation, our team of experts is here to assist you. Contact us via email or phone for personalized support.
14. How do I ensure the part I’m purchasing is airworthy and not counterfeit?
Answer:
At Fly Gear Store, we take pride in selling only genuine, certified parts from trusted manufacturers. All our products are FAA-approved, and we maintain strict quality control to ensure their authenticity and airworthiness. Always buy from reputable sources to avoid counterfeit parts.
15. What if I have a problem with the part after installation?
Answer:
If you experience issues with a part after installation, contact us immediately. We can provide troubleshooting assistance or arrange for a return and replacement if the part is defective. Be sure to keep installation records and part certification in case of warranty claims.